At Dog Dog Collection, we aim to deliver your order to the shipping address you provided, within the estimated delivery time stated at checkout and in your order confirmation. We partner with trusted delivery services to ensure your items arrive safely and promptly.
If we anticipate any delay in dispatch or delivery, we will do our best to inform you as soon as possible. However, please understand that we cannot be held responsible for any loss, liability, costs, damages, charges, or expenses caused by late deliveries, to the extent permitted by law.
If your order is undeliverable due to incorrect address information or failure to collect from the delivery point, additional shipping charges may apply.
Should you have any questions about your order or delivery, feel free to contact our customer service via DM or email.
Dog Dog Collection 致力於按照您於訂單中填寫的地址及結帳時顯示的預計時間安排出貨，並與值得信賴的物流公司合作，務求讓您的商品安全準時送達。
如我們預計出貨或運送時間可能延誤，我們會盡快通知您。不過，在法律允許的範圍內，因運送延遲而導致的任何損失、責任、成本、損害、費用或開支，本店概不負責，敬請見諒。
若因地址填寫錯誤或未能在指定時間內領取包裹而導致送貨失敗，顧客可能需自行承擔額外運費。
如對訂單或送貨有任何疑問，歡迎透過 IG 私訊或電郵聯絡本店客服查詢。
Due to hygiene reasons, we do not accept returns or offer refunds on any items once sold. Please ensure you carefully review product descriptions, sizing information, and images before placing your order.
If you are unsure about sizing or have questions about a product, please feel free to contact us via Instagram DM or email — we’re happy to help you make the best choice.
If you receive a defective or incorrect item, please contact our customer service within 3 days of receiving your parcel. We will do our best to assist you in resolving the issue.
Thank you for your kind understanding and continued support of our small business!
由於衛生問題，本店所有貨品一經售出恕不設退換或退款。請顧客在下單前仔細閱讀產品描述、尺寸資料及圖片，以確保所選商品符合您的需要。
如果對商品尺寸或款式有任何疑問，歡迎在下單前透過 IG 私訊或電郵聯絡我們查詢，我們樂意協助您作出合適選擇。
如您收到商品後發現貨品有瑕疵或出錯，請於收到包裹後 3 天內聯絡我們，我們會盡力協助處理。
每一張訂單對我們都非常重要，感謝您對小店的理解與支持！
